| T E R M I N A T I O N
by: Gary Vikesland, PhD LP CEAP
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For the Employer: How to Terminate an Employee... |
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Wrongful discharge is a growing litigation area that employers need to be aware of every time they terminate an employee. 1.) The first step in avoiding litigation is to have company policies developed to address the most common employee work performance concerns, then have each employee read and sign that they received these policies. The policies should outline the companys discipline process and outline what behaviors that an employee can be terminated immediately for, such as, theft, sexual harassment, and endangering other employees. Then coach your supervisors in using your companys policies in connection with terminating employees. Most companies will have one verbal warning, one written warning, and then termination after the next incident. The company should develop forms for both the verbal and written warnings that supervisors can use. (If your company is unionized, there may be other steps involved in the termination process.) 2.) Document any verbal warnings that are given to the employee. During the verbal warning be specific about their work performance concern and concrete about what you expect to see as improvement. For example, Sara, today is the third day in a row that you have been 20 minutes late to work. All employees are expected to be on time to work and I will be monitoring your future arrival times for the next four weeks. If further lateness occurs, I will have to move on to the next disciplinary step. |
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Its easy to fire your employer. More employees fire their employer than employers fire employees. Employees quit every day for better pay, better working conditions, and better opportunities. Most employees will fire seven or more employers in their adult years. But lets say you like your job and do not want to quit, but your supervisor is driving you crazy. What can you do? There are two steps that you can take that may help: 1.) If your supervisor is being inappropriate you can start to document their behavior by listing dates, times, events, and witnesses to the events. The following behaviors warrant a documentation approach, sexual harassment: verbal abuse, threatening behavior, discrimination, use of alcohol or drugs, and asking employees to break company policies. After you have documentation, go and talk with your human resource representative or an upper level manager. Ask them for some guidance on what to do. Ask them to keep your conversation with them private for now, and not to inform your supervisor that you spoke with them. This will put them on record about the inappropriate behavior, and give you some anonymity. They will either choose to talk with your supervisor directly or they will ask that you tell your supervisor that their behavior is offensive to you. If they choose to talk with your supervisor, ask that they do not disclose your name. | ||||||||||||||||||||||
Next listen to the employees concerns and encourage performance
improvement. Document that the employee was informed about the policy violation
and told what was expected for improvement. Your notes should show that you
are giving the employee a chance to improve.
3.) Provide a written warning to the employee. This is the evidence step
that you as the employer documented their work performance problem. The written
warning should be direct and clear to the point with both their work performance
concerns, and correction steps you expect to see from the employee. It is
okay to focus on the positives of what the employee can do to maintain their
position, but be very clear that with continued policy violation or work
performance decreases they will be terminated. Tell the employee that they
are on the last step in the companys disciplinary process. Ask the
employee to sign that they received the written warning. Many employees are
concerned that by signing the written warning they are agreeing to what it
says, so they refuse. Inform them that by signing, they are only acknowledging
that they received it. For example, Sara, this is the companys
written warning statement that we would like you to sign saying that we reviewed
it with you. It shows the number of days you were late, and the amount of
time you were late for each of those dates. It also shows that, in order
to maintain you position and avoid termination, you will need to be on time
for the next six weeks, complete a nine month probation period, and not violate
any other company policies.
In completing the verbal and written warning make sure you watch what you
say to the employee. Avoid any language that might be interpreted as
discrimination by the employee. If you feel that the employee might raise
issues of discrimination based on age, race, or sex, have a human resource
manager or upper manager in the room as you present the verbal or written
warning.
4.) Have a review process before termination. The review process can include
another manager, the company owner, or the human resource manager.
5.) Have a short termination meeting. If you have done all the steps correctly,
you should not have a surprised employee at this point. Tell the employee
why they are being terminated. Believe it or not, I have been told by many
angry employees that they do not know why they were terminated. Have two
people in the room during termination. Explain to the employee any benefits
that the company can offer, such as, offering their last pay check, how long
health benefits will last, if they can still access the companys employee
assistance program, and how future job inquires will be handled. Give the
employee a company contact person that they can call if they later have concerns
or questions about the termination. Have someone walk the employee to gather
their personal belongings and escort them off the property. Avoid having
security people involved, unless you are dealing with a potentially violent
employee. If the employee threatens suicide, involve your employee assistance
program or offer to have someone drive the employee to the hospital for an
evaluation.
6.) Post Termination: When prospective employers inquire, be careful because
bad references may invite a libel suit. Instead, confirm the dates of employment
and job title. If the former employee's attorney contacts you regarding a
possible wrongful termination suit, and you are worried that your documentation
is inadequate, consider offering extra severance pay in exchange for the
ex-employee signing a release from legal claims. If the employee is over
40, a new federal law imposes additional requirement on releases. These
requirements are: you must give the employee 21 days to decide to sign the
waiver, and the release must state that the employee has at least seven days
to revoke it after signing. Why follow all the above steps if your State
is an employed at will State? For two reasons: 1.) It shows
that you as the employer are terminating this employee for a performance
problem and not because of their sex, race, age, or any disability. This
protects you from losing a wrongful termination lawsuit. 2.) It also avoids
having a surprised employee. An employee that feels properly warned and feels
that procedures were followed are less likely to start legal action.
If you talk with your supervisor, do not tell him or her that you spoke with
human resources or an upper manager. Start the conversation with a positive
about how you like them as a supervisor, but there is just one thing you
would like them to change. Be specific with your supervisor about what the
behavior is that is offensive, and ask them to stop that behavior. End the
conversation with a positive statement about how you like them as a supervisor.
If your supervisors inappropriate behavior does not stop, take your
documentation along with some other employees and your witnesses to upper
management or your companys human resource department. Specifically
ask the company to complete a fact finding investigation, and have them assign
you to a new supervisor until the completion of the investigation.
2.) Fortunately most supervisors are not inappropriate with their behavior,
but a lot of supervisors can still drive you crazy with their behavior. Some
supervisors are highly detailed, others cannot get organized enough to get
anything done, some are too authoritarian and need everything done their
way, others are too opinionated and are know-it-alls. Assume your supervisor
thinks that just because you are not acting like them, you are not performing
as well as you can. What can you do? You can divorce your supervisors
opinion of you, so it does not destroy your self-esteem. That is easier said
then done though because we are all taught from a young age, that a
superiors opinion of us is what really matters; for example, your parents,
teachers, or coaches. After we have learned this message we all attempt to
please our superiors in hopes that they will like us and therefore think
positively of us. But what can we do, when we are doing great work, but our
supervisor still does not like us? Call them a Jerk! Yes, you
can do that, but being angry will not solve your problem. A more effective
strategy is to divorce your supervisors opinion of you.
Divorce their opinion of me? Just because your supervisor is in a higher
position than you it does not make their opinion of you correct, and an incorrect
opinion of you does not need to make you angry or sad. The first step in
doing this is to make sure you are right by talking over the situation with
a few coworkers or friends. Coworkers would probably be the best because
they know your supervisor. After you can get a few people to agree with you
that your supervisor is the one with the problem, have a meeting with your
supervisor and explain to them that because you are different people you
have different work styles, but it is your goal to make the styles compatible.
After you talk about your different styles, see if they are willing to agree
that both styles are acceptable even though different. Unfortunately, talking
with your difficult supervisor probably might not work, but its worth a shot
and it will really convince you that you need to divorce them.
After it does not work, its time to divorce him or her. Come in the
next day to work and say to yourself, no matter what criticism my supervisor
says, Im not going to let it get to me. Remember when you
were a kid and you said, I am rubber and you are glue, whatever you
say will bounce off me and stick to you. Thats the idea! When
you start to divorce yourself from their opinion, you can get out of the
holds of anger, frustration, and sadness to free up the creative you for
new responses.
1.) You can start to predict what they are going to say and say it first.
2.) You can use humor to show how you are no longer harmed by their little
nasty remarks.
3.) You are freer to use the truth as your best defense in turning around
those little nasty remarks.
4.) You can reverse the tide by giving them positive remarks even though
they just cut you down.
When a supervisor realizes that they are not having the usual effect on you,
they quit. The not so bright ones take a longer time to quit. Once they have
stopped, you and your supervisor are in a new position to hammer out and
develop a new working relationship.
Disclaimer:
All information on this site is provided in general terms and is not meant
to apply to your particular situation or be legally current at the time you
read it. The information on this site is not intended to serve as a replacement
for professional legal advice or psychological counseling. The author
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